Thank you for your feedback. For first-time users, the initial operational challenges are common, but can be easily resolved through our manual or remote guidance - as confirmed by many customers. After receiving your messages about this problem, we immediately contacted you to resolve - unfortunately, due to your refusal to cooperate in identifying the cause, we are unable to proceed. We understand, as you said, due to unforeseen circumstances, you no longer need this machine. However, when we received your negative feedback, we also felt very aggrieved because the problem you mentioned was indeed resolved on your end. I have seen the video you later sent me and you have acknowledged it. You just don't need this machine any more.

Thanks for your choice and trust. Your satisfaction is our driving force and ultimate goal. We will work harder, look forward to our next cooperation.